Refund & Cancellation Policy

Effective date: 22 September 2026

Cancellations

Please contact us as soon as possible if you need to cancel an order. An order can only be cancelled before preparation, roasting, packing or fulfilment has begun.

Fresh and perishable products

For food safety and quality reasons, freshly prepared drinks, pastries, roasted coffee and other perishable products cannot be returned because of a change of mind.

Incorrect, damaged or defective items

If your order arrives incorrect, damaged or defective, contact us promptly at hello@sipslow.co with your order number, a description of the issue and clear photographs. Once verified, we may offer a replacement, store credit or refund, as appropriate.

Non-perishable goods

Unused non-perishable products may be considered for return when they are in their original condition and packaging. Return shipping costs are the customer's responsibility unless the item was supplied incorrectly or arrived defective.

Refund processing

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and bank.